Shipping & Returns

Updated 2026-11-05

Processing

In-stock items ship within 1-2 business days. Pre-order items ship on the date stated on the product page. You receive a tracking link the moment your parcel leaves our studio.

Rates

Flat $8.00 worldwide, tracked. Shipping is free when merchandise after any bundle discount reaches $49 (payable merchandise subtotal before shipping — not the pre-discount cart subtotal). And yes — every order, shipped and tracking-ed, carries a free handmade crochet animal with an inspirational card (a $6-10 value) while stocks last.

Delivery estimates

Parcels ship with customs declarations as merchandise. Import duties, if any, are the buyer's responsibility per your country's rules.

Returns

Unworn, undamaged items in original packaging can be returned within 14 days of delivery. Start a return by replying to your order confirmation email. Because our crochet and knit pieces are small-batch, we cannot accept returns of worn or displayed items.

Damaged or wrong items

If a parcel arrives damaged or an item is wrong, contact us within 7 days with a photo — we replace or refund at our cost.

Tracking

Every parcel ships with a tracking number, emailed the moment it leaves our studio. Tracking activates within 48 hours of dispatch as carriers scan the parcel. If tracking has not updated for 7 consecutive days, contact us and we will open an investigation with the carrier on your behalf.

Packaging

Costumes ship in protective sleeves inside padded mailers — small enough for letterbox delivery in most regions, sturdy enough to survive the journey. Multi-item orders are bundled into one parcel whenever possible to keep your shipping footprint small.

Order changes

Need a different size or style before your order ships? Reply to your confirmation email within 12 hours and we will adjust it — no fees. After dispatch, the standard returns window applies.